Privacy | TAF

Terri-Ann Fairclough — Counselling and Supervision
Website: www.terri-ann.co.uk
Last updated: 5 October 2026

Your privacy matters to me. This policy explains how I collect, use, store and protect personal information when you visit my website, contact me, or use my counselling or supervision services.

Who is responsible for your information?

I am Terri-Ann Fairclough, the data controller for my private practice. This means I am responsible for deciding how your personal information is used.

I am registered with the Information Commissioner’s Office (ICO). I handle personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, as amended.

For questions about this policy or your information, please email contactme@terri-ann.co.uk.

Information I collect

I collect information relevant to your enquiry or the service I provide. This may include:

Your name, contact details, address and date of birth.
Information you provide through enquiries, emails, telephone calls or messages.
Relevant information about your health, medication, circumstances and reasons for seeking counselling.
GP and emergency contact details, where appropriate.
Agreements, attendance records and brief counselling or supervision notes.
Information about risk, safeguarding concerns and any action taken.
Payment and financial records.
Technical information associated with website use, including cookies.

Counselling may involve information that receives additional protection under data protection law, such as information about health, ethnicity, religion or sexual orientation.

For supervision, I also collect relevant professional details. Please minimise identifying information about your clients when sharing material with me.

Why I use your information

I use personal information to:

Respond to enquiries and arrange appointments.
Provide counselling or supervision.
Maintain appropriate records of our work.
Consider and respond to risk or safeguarding concerns.
Obtain professional supervision and maintain the quality of my practice.
Manage payments, accounts and tax obligations.
Respond to complaints or legal claims.
Maintain the security and operation of my website and practice.

I do not sell your personal information.

The legal bases for using your information

Depending on the purpose, I rely on:

Contract: to take steps at your request before entering an agreement and to provide agreed services.

Legitimate interests: to manage enquiries, administer my practice, maintain necessary records and protect my legal interests. I consider your rights and privacy when relying on this basis.

Legal obligation: where a specific legal requirement applies, such as maintaining relevant tax records or complying with a binding legal requirement.

Consent: where I ask for your agreement to an optional use of your information.

Sensitive information requires an additional legal condition.

Where processing relies on consent, you can withdraw it by contacting me. Withdrawal does not affect processing that was lawful before you withdrew consent. I will explain any effect on the service and whether particular records must be retained under another applicable legal basis and condition.

Confidentiality and sharing information

Our work is confidential, subject to the boundaries explained in our agreement.

I receive professional supervision to support safe and ethical practice. When discussing client work, I minimise identifying details. My supervisor is also subject to confidentiality obligations.

It may sometimes be necessary to share relevant information, for example:

To respond to a serious risk of harm or a safeguarding concern.
Where disclosure is required by law or a binding court order.
To obtain appropriate professional or legal advice.
To respond to a complaint or defend a legal claim.

I consider the circumstances and the applicable legal basis before sharing information. Wherever appropriate and safe, I will discuss this with you first. I share only what is necessary.

My accountant may see names and financial information needed for accounting, but does not receive counselling notes.

Service providers may process information to deliver website hosting, email, online sessions and document storage.

Someone paying for your sessions does not automatically have access to information about your counselling.

Children and young people

When working with young people, I explain privacy and confidentiality in language appropriate to their understanding.

Decisions about consent, parental involvement and access to records take account of the young person’s understanding, rights, circumstances and applicable law. Parents and carers do not automatically receive counselling notes.

Relevant information may be shared where necessary to respond to safeguarding concerns.

How I store and protect information

I keep paper and electronic records.

Paper records are stored in a locked filing cabinet. Electronic records are held on a password-protected Mac, and counselling notes use client codes to reduce the amount of identifying information in them.

Documents stored in my Mac’s Documents folder are synchronised through Apple iCloud.

I take reasonable steps to restrict access, protect devices and accounts, and securely dispose of information when it is no longer needed. Client codes reduce identification risk but do not make records anonymous.

I do not record counselling or supervision sessions. I do not use AI transcription or AI-generated clinical notes.

Service providers and overseas processing

I use:

Wix for my website.
Google Workspace for email.
Zoom for online sessions.
Apple iCloud to synchronise electronic documents.

These providers may process information outside the UK. Their published terms describe international-transfer safeguards, including adequacy decisions and contractual protections.

You can contact me for information about the safeguards relevant to your data and how to obtain a copy.

Payments

I accept bank transfers and cash.

I retain the financial information necessary to record payments and meet accounting and tax requirements. Your bank processes bank-transfer information under its own privacy arrangements.

How long I keep information

My normal retention periods are:

Record

Retention period

Adult counselling records

Seven years after counselling ends

Counselling records for clients under 18

Until the client’s 25th birthday

Supervision records

Seven years after supervision ends

Routine contact details and appointment messages are deleted when no longer needed after our work ends. Correspondence that forms part of a clinical, safeguarding, complaint or financial record may be retained with that record.

Financial records are retained for the applicable statutory period.

Records may be kept longer where necessary for an ongoing complaint, legal claim, safeguarding matter or other specific legal reason. I review such retention rather than keeping records indefinitely.

When retention ends, paper records are securely destroyed and electronic records are deleted. Copies held in provider backups may remain until their normal deletion cycle is completed.

Arrangements if I cannot continue practising

I have contingency arrangements involving a nominated person who may access the minimum information necessary if I become unable to continue practising or die.

This is to help contact clients, manage the ending or transfer of work, and arrange secure handling of records. Confidentiality continues to apply.

Website cookies

Cookies are small files stored in your browser. They can support website security, help pages work and remember your choices.

You can accept or decline optional cookies through the banner and revisit your choices using the cookie settings widget.

The following cookies were identified during checks of the website:

Purpose

Duration

XSRF-TOKEN

Protects against fraudulent requests

Session

Website security

Session

client-session-bind

Protects website requests

Session

server-session-bind

Protects website requests

Session

svSession

Security, stability and core website functions

Up to 400 days observed

ssr-caching

Supports efficient page rendering

Short-lived; Wix documents up to 24 hours

consent-policy

Remembers cookie preferences

One year observed

__cf_bm

Protects against automated bot traffic

30 minutes of inactivity

“Session” means the cookie is intended to last for the browser session. Persistent cookies remain until their expiry or until you delete them.

The homepage checks did not show additional Google Analytics or Facebook cookies after optional cookies were accepted. These checks were limited to the pages and browser conditions tested.

Cookies may change when website features or provider services change. I will update this information when relevant changes are identified.

Your data protection rights

Depending on the circumstances, you may have the right to:

Ask for access to your personal information.
Ask for inaccurate information to be corrected.
Request deletion of your information.
Request restrictions on its use.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent where processing relies on it.

These rights are subject to legal conditions and exceptions. For example, a request for deletion may not require the removal of records needed for a legal claim.

Please email contactme@terri-ann.co.uk to make a request. I may need to confirm your identity before releasing information.

I normally respond within one month. If an extension is permitted and necessary, I will explain why and tell you when to expect a response.

Questions and complaints

Please contact me if you have a concern about how I handle your information.

You also have the right to complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Changes to this policy

I review this policy when my services, systems or legal requirements change. The date at the top shows when it was last updated.

Cookies Policy

This website uses cookies. The site is hosted on the Wix.com platform and Wix uses cookies in order to:

provide a great experience for site visitors
monitor and analyse the performance, operation and effectiveness of Wix's platform.
ensure the platform is secure and safe to use.

The data that Wix.com collects through the cookies may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store this data on secure servers behind a firewall. This information does not usually directly identify you, but aims to improve and personalise your experience. I do not collect any personally identifiable information about you from cookies. Some cookies are essential in order to operate the site, however, you can choose to disable some types of cookies.

Cookies operate through your web browser and most browsers allow you to block and/or remove cookies. The methods for doing so depends on your browser. To obtain up-to-date information about blocking and deleting cookies from your browser type “block cookies [insert browser name]”. Blocking all cookies generally impacts upon the usability of the website.

For more information about cookies generally please see All About Cookies.